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  • MY ORDER ARRIVED AND IT’S NOT CORRECT?
    MY ORDER ARRIVED AND IT’S NOT CORRECT? Please contact us as soon as you can so we can get this sorted for you. We will try our very best to get this sorted for you as quick as we can. Please contact us at lilyandsagenz@gmail.com
  • WHAT DO I DO IF I HAVE NOT RECEIVED MY ORDER?
    Please email through to lilyandsagenz@gmail.com with your order number and any details about your order. We will get back to you as soon as we can.
  • CAN I CHANGE MY ADDRESS OR ORDER ON MY ORDER?
    We are unable to make any changes to a pre order once the order has come through. We advise you double check your information is correct before checking out.
  • NO RETURNS ON SALE GOODS
    PREORDERS can only be returned for a store credit within 7 days from receiving as these are a made to order garment.
  • How do I know when you have a new collection release coming?
    Please check our social media - Facebook and Instagram for updates
  • Do you have your clothing in store?
    At this stage we are online only
  • Shipping time
    Pleases allow 2 weeks for handmade orders plus shipping time for your designated country.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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